Exporting chats
You can download an accessible chat as PDF, Markdown or JSON. Export sits inside the sharing dialog, so it is available only when chat sharing is enabled.
Create an export
- Open the chat.
- For a chat you own, open More actions → Share. For a shared chat, select the participant avatars above the messages to open its access dialog.
- Scroll to Download conversation.
- Choose PDF, Markdown or JSON.
- Select Download and wait for preparation to finish.
Exporting does not change the chat. You can download several formats in turn.
Export format selection in the share dialog
Example instance with sample data. Available controls depend on your role and configuration.
Choose a format
| Format | Best for | Content and limits |
|---|---|---|
| Reading, sharing and printing | A formatted document containing the visible message history. Attachments are not embedded as separate files. | |
| Markdown | Notes, wikis and text editors | Readable text with Markdown structure and available metadata or sources. Rendering depends on the destination application. |
| JSON | Archiving and technical processing | Structured chat and message data. It cannot be imported back into Intra AI. |
Files and images referenced in a chat are not automatically included in the download. Save required attachments separately and respect their access controls.
When a chat has been shared with you, the export removes content that only the owner may see, such as protected extracts retrieved from the owner’s documents. Read and write participants can export while they retain access.
Handle exports safely
After download, a copy exists outside the Intra AI interface. Check the destination folder, recipients and your organisation’s rules for confidential data. Deleting the chat or removing access later does not delete copies already downloaded.
The export action is recorded in the audit log. Other participants do not automatically receive a visible notification.
Troubleshooting
| Problem | What to do |
|---|---|
| The sharing or access dialog is missing | Sharing may be disabled, or you may no longer have access. |
| Download is unavailable | Wait for an export in progress, then try again. |
| The file will not open | Download it again or choose another format. |
| Content or attachments are missing | Check your access; attachments must be downloaded separately. |
| You need a Word document | Download Markdown or PDF, then open or convert it in a suitable application. |
Related: Sharing chats · Chatting