Memory
Memory lets Intra AI remember facts about you across conversations. Instead of repeating your preferences, working style, or context at the start of every chat, the AI already knows them – and uses that knowledge to give you more relevant, personalised answers right away.
You stay in control: every saved fact is visible, editable, and deletable. Nothing is shared with anyone else.
At a glance: Open your account menu (bottom of the sidebar) → Memory to see and manage everything the AI has stored about you.
What memory is
Memory is a private list of facts about you that the AI keeps between conversations. Each entry has a short label (the topic) and a value (what the AI learned) – in the Memory panel these appear as a Key field and a Value field. For example:
| Label | Value |
|---|---|
| Preferred language | English |
| Role | Product Manager |
| Writing style | Concise, no filler phrases |
| Time zone | Europe/Berlin |
The next time you open a chat, the AI quietly reads your saved facts before it answers. It uses them to adjust tone, language, assumptions, and suggestions – without you needing to say anything.
What kinds of facts get saved
The AI watches for durable, personal information: your preferences, goals, working habits, skills, constraints, and background context. It does not save the general content of your conversations – only stable facts about you.
Your token budget
All your memory entries together must fit within a token budget (2,000 tokens by default across all entries – your administrator may configure a different limit). Each entry shows its token cost in the panel. When the budget is full, the Add Memory button is disabled and the usage bar turns red. Delete old entries to make room.
Note: Your memory is private to you. All saved facts are encrypted at rest with a key unique to your account and are never visible to other users.
How facts get saved automatically
You do not have to do anything to trigger saving. After the AI finishes a reply, it analyses what you wrote and – entirely in the background – decides whether anything worth keeping was mentioned. This takes one to three seconds after the stream ends.
The "saved to memory" notification
When the AI saves one or more facts from a reply, a small blue panel appears just below that reply in the chat. It opens automatically the first time facts are saved under that reply – each reply's panel expands once on its own – so you see immediately what was captured.
The panel shows each saved fact as a label: value pair – for example Preferred language: English. A Forget this button sits next to each entry.
You can collapse or expand the panel by clicking the header row. It stays collapsed once you close it; clicking the header again re-expands it.
How to undo a save with "Forget this"
- Find the blue panel under the reply where the fact was saved.
- Click Forget this next to the entry you want to remove.
- The entry disappears from the panel immediately and is deleted from your memory.
There is no confirmation step – the delete is instant. If you change your mind, re-add the fact manually from the Memory panel (see below).
Tip: If the blue panel does not appear after a reply that clearly contained personal information, the AI may have decided the fact was too vague, too short, or matched a sensitive pattern it is configured to skip (such as medical details or financial credentials). You can always add the fact yourself.
Viewing and managing your memory
Open the Memory panel from your account menu at the bottom of the sidebar.
- Click your name or avatar at the bottom of the sidebar. A small menu opens.
- Select Memory (shown with a brain icon). The Memory panel opens as a modal dialog.
- The panel shows a usage bar at the top (tokens used out of your limit), followed by the full list of saved facts.
The Memory panel showing the token usage bar and the list of saved facts
Note: The Memory item does not appear in the account menu during a temporary chat. Switch to a regular conversation first.
Reading the list
Each row in the list shows:
- The label (bold) – the topic of the fact.
- The value – what the AI knows.
- The token count for that entry (shown faintly on the right), so you can see what is taking up budget.
Hover over a row to reveal the edit and delete buttons.
Editing an entry
- Hover over the entry and click the pencil icon that appears.
- The Key and Value fields open inline – right in the list, without leaving the panel.
- Change the label, the value, or both.
- Click Save to confirm, or Cancel to discard.
Tip: Renaming a label (the topic) creates a new entry with the new name and removes the old one. The value is preserved.
Deleting an entry
Hover over the entry and click the trash icon. The entry is removed immediately.
Adding a fact yourself
You can add facts manually – you do not have to wait for the AI to discover them.
- In the Memory panel, click + Add Memory (bottom of the list).
- An inline form appears with a Key field and a Value field.
- Fill in both fields and click Save.
The entry appears in the list right away and is used in your next conversation.
Note: The Add Memory button is disabled when you are at your token limit. Delete one or more entries first to free up space.
Clearing everything
Click Clear All at the bottom of the panel. Intra AI will ask you to confirm (the button turns red and says Really delete?). Click it again to delete all entries at once.
Warning: Clear All is permanent and cannot be undone. The AI will have no memory of previous facts from your next message onward.
Quick-reference: all memory actions
| Action | Where | What happens |
|---|---|---|
| See what was just saved | Blue badge under a reply | Lists the new facts; opens automatically |
| Forget a just-saved fact | Forget this in the blue badge | Deletes that entry instantly |
| Open all saved facts | Account menu → Memory | Opens the Memory panel |
| Edit an entry | Hover row → pencil icon | Inline Key + Value fields |
| Delete one entry | Hover row → trash icon | Removed immediately |
| Add a fact yourself | + Add Memory in the panel | Inline form; saved on click |
| Delete everything | Clear All → Really delete? | All entries removed |
How memory is used in future chats
Every time you send a message in a regular (non-temporary) chat, Intra AI fetches the facts most relevant to what you just asked and adds them to the AI's context – before the AI writes its reply. The AI does not read all your entries every time; it picks the ones most likely to help, ranked by relevance, recency, and importance.
This means:
- You never need to introduce yourself or repeat preferences.
- The AI can apply your style and language preferences automatically.
- Context built up over many conversations accumulates gradually.
The AI does not cite memory entries in its answers – it simply uses the information naturally, the same way a colleague who already knows you would.
When memory does not apply
Temporary chats
A temporary chat is a private, one-off conversation that leaves no trace. It neither reads from nor writes to your memory:
- The AI does not know any of your saved facts during a temporary chat.
- Nothing you say in a temporary chat is ever saved to memory.
- The Memory item is hidden from the account menu while a temporary chat is open.
To use memory again, start or switch to a regular conversation.
When your administrator has turned memory off
Your administrator can disable memory for the whole workspace from the admin panel. When memory is off:
- The AI stops saving new facts from your next message onward.
- It also stops recalling your saved facts, and the blue "remembered" badge no longer appears after a reply.
- Existing entries are preserved – the Memory panel stays available from your account menu, and your saved facts are used again if memory is re-enabled later.
Troubleshooting
| Symptom | Likely cause | What to do |
|---|---|---|
| No blue panel appears after a reply | The AI found nothing worth saving, or the message was too short / matched a sensitive-pattern filter | Add the fact manually from the Memory panel |
| The Memory item is missing from the account menu | You are in a temporary chat – that is the only thing that hides it | Switch to a regular chat |
| The Add Memory button is greyed out | You have reached your token limit | Delete one or more entries to free up space |
| An entry I deleted came back | A reply from a later message re-saved the same fact | Use Forget this on the new notification, or delete it again from the panel |
| Memory panel shows a loading spinner that never resolves | A temporary network issue | Refresh the page; if it persists, contact your administrator |
| Changes made in one tab do not appear in another | Real-time sync requires an active connection | Reload the second tab; changes made while offline will appear once the connection is restored |
Frequently asked questions
Q: Can other people see my memory? A: No. Your memory is private to your account, encrypted at rest, and never visible to other users or administrators.
Q: Does the AI tell me when it uses a memory fact? A: No. The AI uses your saved facts silently as background context. It does not quote them back to you or announce that it is relying on them.
Q: Can the AI save sensitive information like passwords or medical details? A: The system is designed to skip sensitive patterns automatically (such as API keys, medical prescriptions, financial identifiers). If something sensitive does slip through, use Forget this immediately to remove it.
Q: How many facts can I store? A: There is no fixed limit on the number of entries. The constraint is the total token budget across all entries (2,000 tokens by default). Short, specific entries use fewer tokens and leave more room for other facts.
Q: What happens to my saved facts if I leave the organisation? A: Account removal is managed by your administrator. Your memory entries are tied to your account and are removed when your account is deleted.
Q: Does memory work in agent conversations? A: Yes. When you chat through an agent (such as "Workspace Assistant" or "Meeting Summarizer"), the same memory recall runs before the agent replies, as long as memory is enabled for your workspace.
Related: Chatting · Settings · Login & Security